We offer a no quibble 30 days exchange policy for all new & in stock machines supplied within the UK as well as a 14 day refund policy. For exchanges, where possible we will collect the machine you are returning to us when delivering a replacement.
Refunds will be processed as soon as machine has been inspected by quality control, normally within 5 working days of receiving goods back.
All returns must be delivered back to our address as follows:
UNIT 4, DELTA COURT
PLEASE NEVER REFUSE A DELIVERY AS IT WILL CAUSE DELAY TO ANY REFUND DUE
If for any reason you are not satisfied with a product purchased via our Online Catalogue, you may return it for a refund. This is in addition to your statutory rights as a consumer in the United Kingdom.
The following terms and conditions will apply:
Sewing Machines, Embroidery Machines, Overlockers, Dress Forms, Sewing Cabinets.
Are only covered by this guarantee if they were purchased for normal domestic purposes and used in a household environment.
2/ Under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 consumers are entitled to a cooling off period of 14 days from receiving the goods.
The Customer must inform us of any intention to return the item / items within 14 days of receipt of the goods either by phone or email by using the cancellation form provided.
If by phone the return number is then logged and emailed to you, all return numbers begin with prefix rt then your post code, IF NO NUMBER IS LOGGED THEN NO REFUND CAN BE ISSUED.
Where items have arrived damaged in transit, the customer must inform us about this within 48 hours from receipt of the goods. This period may be extended under extenuating circumstances.
3/ Faulty or Damaged Goods
We will pay the return carriage cost if: the item / items were found to be faulty, transit damaged or if the item was sent in error.
4/ Dislike, or unhappy with your purchase, goods ordered by mistake.
With the exception of items that were delivered and found to be damaged or faulty.
The customer will pay the return carriage cost if the item was ordered in error, or if the customer simply does not want the goods. Under such circumstances, where valuable items are being returned i.e. Sewing Machines, Overlockers, Cabinets, Software etc, it is advisable that customers should opt for insured shipping, as we will not be held responsible for any loss or damage to goods returned for refund. Refunds will only be issued upon safe receipt of the goods being returned.
5/ Must be in as new condition complete with all packaging.
With the exception of items that were delivered and found to be damaged or faulty:
Goods being returned for a refund must be unused. They must also be returned in their original packaging and in new condition. Software, Memory Cards, Design CDs must be unopened and any security seals and / or shrink-wrap must be intact.
6/ Refund payments.
Where payment has been made by credit / debit card, monies refunded can only be applied to the card which the customer used to make the original purchase. For Paypal transactions, the email address associated with the payment made.
For security purposes, we may need to contact the customer to verify details. Under normal circumstances refunds will be credited to customers within 2 business days of returned items being safely received back at our premises.
Gifts supplied with sales cannot be retained,they must be returned, for example, thread and scissors are worth £100.00. A fee up to the value of the gift shall be charged if items are not returned, however they can be purchased at a discount.
7/ Goods returned incomplete.
We will adjust the amount refunded to cover any items found to be missing from orders that have been returned. It is up to the customer to check that all accessories, notions, peripheral devices and other items such as manuals, foot controls etc that were included in the original order are not missing before being parceled up and returned.
8/ Pack Carefully
Please ensure that you carefully pack any items being returned to us.
As the sender; the customer is responsible for the return carriage and we will not cover the cost of goods that get damaged in transit on their way back to us.
9/ Please do not refuse delivery as if so this can cause extremely long delays as the machine gets sent from hub to hub before being returned to us, we wish to process your return immediately, so please take delivery and request a return number and you can then return the product knowing your order will be refunded straight away
10/ NON STOCK ITEMS ARE ORDERED IN FOR CLIENTS AND CAN ONLY BE EXCHANGED. If you order a non stock item, this means we are buying it from our supplier with your consent, a refund can only be issued if the supplier agrees to take it back. Non stock items are machines that normally sell infrequently as we stock most machines all year round, please ask if the goods are in stock to save any problems.
11/ SOFTWARE Software offers are excluded from any refunds and have full retail value when returns are given, so if you order a machine like BROTHER 1250 with free software, your order will be refunded less the cost of the software.
Singer XL400, XL550 is supplied with software, if this is used, £200 will be retained as we do not refund software value.
Please make sure for whatever reason that software is not used if you intend to return the goods.